Hopefully this helps and answers some of your questions.

What’s your cancellation policy?

Customers will receive a full refund with 48 hours notice of cancellation prior to visit. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
A reduction in numbers: we will refund the tour cost but the 6% booking fee is non-refundable. Only a complete cancellation yields a *full refund.
If you have an older reservation made prior to April 21st the cancellation policy is different; it is stated in your original email confirmation.
2018 Bookings: *full refunds are only available if we are refunding the **Same Card** used for booking. If your credit card is comprised, expired or replaced this will change the conditions for refund - we would only be able to refund 90% of the charge.

Can I go to Antelope Canyon by myself?

The Antelope Canyon is protected by the Navajo Parks and Recreation and only authorized tour companies can take visitors to the canyon. Safety and preventing vandalism is the main reasons why everyone needs a guided tour; the canyon became unavailable to the public in 1997.

Can you leave me in the canyon?

As of 2003 we were given strict guidelines from the Navajo Parks and Recreation to have a guide present at all times with visitors. There are no self guided hikes in the Antelope Canyon - completely restricted to tours only.

Why no backpack?

With the canyon being narrow in some sections and with multiple people wearing Large backpacks it not only scratches the canyon walls but can hit other people inside the canyon - we have witness too many people get knocked over by large bags.

How can i carry my water?

Here are some examples on how to carry water without a backpack: follow these: Example 1; Example 2; Example 3; Example 4, Example 5.

Can I take my pet?

For the comfort of others on tour and to aid the preservation of the Antelope Canyon we have to deny animals on tour. There can however be an exception for service type pets with documentation (if we're ask whilst on tour).

Do I need reservations?

Yes, with passenger limits it is highly recommended to have Reservations before arriving in Page, AZ.

Do you take walk-ins?

This depends on the season. If you are visiting during the off-season (Nov to Feb) your odds are fair. If you are visiting us in-season (Mar to Oct) your odds are tough. There are passenger limits so seats can sell out. Reservations are HIGHLY recommended year-round, especially during holidays. Please book a tour and hotel before traveling hundreds/thousands of miles to visit our area.

Is the tour safe for children?

We have children of all ages join our tour, we believe it is safe. On windy days however babies don't like the extra dust blowing around.

I am pregnant, can I join the tour?

Please follow your doctor's orders. However, we have had many pregnant ladies join our tour.

Will I get sand on me?

Yes, we will be traveling through the desert and the canyon floor has a sandy floor - a gust of wind can get dust moving. If you are sensitive to dust you may want to bring a mask/bandanna.

Can I use my tripod?

Tripods can only be used on our Photo Tour.
But mono-pods are allowed on our Sightseer's Tour (for now).

Is the walk difficult?

The walk is a level 1/4 mile in and the same 1/4 mile back out. We compare the walk to a walk on the beach due to the sandy floor - overall very low difficulty.

Are Upper and lower Antelope the same?

No, both canyons are miles apart from one another. The words Upper do not signify you will only be on-top of the canyon. The Upper and lower share a dry wash and when and if there is a flood the water flows through the Upper canyon first, hence the name lower and Upper Antelope Canyon.

Do you do tours into the lower?

Our tours are into the world famous Upper Antelope Canyon. The lower section has different tour operators than the Upper Antelope.

Are there ladders in the Upper Antelope Canyon?

The canyon floor in the Upper Antelope Canyon is level through and through - we compare the walk through the canyon like a walk on the beach.