FREQUENTLY ASKED QUESTIONS

TERMS AND CONDITIONS / CANCELLATION POLICY:

A FULL REFUND is available if the cancellation occurs 48+ hours before your arrival date – all sales are final if you book within the 48hr window of the tour date. You can cancel your booking (or rebook), the link is in your email confirmation, where your name and tour information is located (top of email), If you are canceling well ahead of the cancellation policy we do not require you to tell us why you need to cancel, clicking the link in your email is quick and easy. If the link is not allowing cancellation contact us by email or phone please have your booking number ready. Customers will also receive a full refund in the event of “the operator” canceling tours due to extreme weather or other unforeseen circumstances.

If you miss your tour there are NO Refunds, nor will we allow you to transfer your payment to another booking. In addition, showing up at our office, at the time of check-in and notifying us someone in your party did not make it, with no prior acknowledgment, will result in no refund. Payments cannot be transferred to another date. Be sure to arrive early or even extra early – our address works on all GPS devices.
Office Location is 22 (Twenty Two) SOUTH Lake Powell Boulevard – Page Arizona 86040
If we are notified by you, the customer, of any changes in your passenger count. Let’s say the night before you know someone is not going to make the tour the next day, let us know via EMAIL (do not call), you stand a small chance of a partial refund – with notification from you we can put the seat(s) back up on the market and if resold we can offer some money back to you – a restocking fee might apply – this offer does not apply if we are notified at check-in.

Advance notice of a reduction of passengers in your booking will not be a full refund: we will refund the tour cost, the booking fees are non-refundable (varies 3 -8.41%). Only a complete cancellation yields a full refund*. We are not liable for mistakes made with online bookings (e.g. wrong date, not knowing our tours are into the **Upper Antelope Canyon**), going to the wrong location, and not understanding time shifts with the time zones.

*Full refunds are only available if we are refunding the same card used for booking (if your card is compromised and you’ve been given a new card – the refund will still get to you). If you used a prepaid card that you no longer have or if you want to be refunded to a different card e.g. from Visa to Amex – the conditions for refund are different – we would only be able to refund 80% of the charge. There is no need to type your credit card details to us if you cancel, if anything you could provide the last 4 numbers if you wish but Not all the numbers. Refunded amounts are in USD, if your refund does not match the paid amount, it is due to a possible change in currency exchange rates.

If you have a receipt from another Lake Powell Navajo Tribal park showing you already paid the tribal park fee, a refund could be available – if a receipt (hardcopy) with matching dates is given to us – not an email confirmation – these refunds will not be granted in advance, only on the day of – No refunds if you forget or do not have a copy of the receipt for us.

Health and well-being of everyone: If you or someone in your group has flu-like symptoms, or signs of C-19 [Click Here] symptoms, let us know, the sooner we know the better chance you might get a partial refund (restocking fee will apply). By not telling us in advance we will consider it as a no-show with no Refund; best to notify us by email. Finally, those showing symptoms of C-19 and attempting to join the tour will have their temperature taken, if their temp is 100.4 degrees F or greater the entire group will not be allowed on tour and there will be no refund – it’s best to let us know as soon as possible so you can hopefully get a partial refund (restocking fee will be applied to sudden cancellations).

All refunds Could take up to 45 days (average is 10 business days).

One last thing, do know we will not call you if you are not here for the tour you purchased. Everyone should be responsible enough to double-check the tour date, and tour time & and arrive 30 minutes before the scheduled tour time.

contact information:
email: tours@antelopecanyon.com
phone: 1-928-645-9102
our 2023 office hours are from 7am to 4pm Arizona Time.

We are located in Page Arizona – our office address is 22 South Lake Powell BLVD – Page Arizona 86040.

We meet at this location and our tours depart from this location – you will leave your personal vehicle at our office location – you will be taken to the UPPER Antelope Canyon in our authorized tour trucks.
There is plenty of parking for your vehicle(s) or RV.

Please note we do not offer shuttle services, we do not pick up in Las Vegas or other surrounding areas. To Join our tour you will need to find a way to Page Arizona and join the tour.

Make sure you have Reservations!

Tours operated on Arizona Time, the same time as Phoenix Arizona.
Our town of Page AZ is ALWAYS -7 UTC, we never change times, we do not observe daylight savings (just like the rest of the state of Arizona, minus the Navajo Nation)

During Daylight Savings pacific time is the same as Arizona
the remaining months pacific time is one-hour behind Arizona.

Is Antelope Canyon on the Navajo Reservation ? Yes, but everyone in this community does not use daylight savings, all businesses in this area follow Phoenix Arizona time.

No, the Antelope Canyon is protected by the Navajo Parks and Recreation and only authorized tour companies can take visitors to the canyon. Safety and preventing vandalism are the main reasons why everyone needs a guided tour; the canyon became unavailable to the public in 1997. One cannot go alone; you have to be with an authorized tour company.

In total we are walking 1,200 meters, the first 400 meters is relatively easy, there are no ladders/stairs inside the Upper Antelope Canyon – it is all ground level. The entire time you’re at the canyon you will be walking on sand, some areas have softer sand and some areas are more packed down. Now to arrive back to where we parked our trucks we must continue for another 800 meters, there is a hike involved, there is a hill to conquer, and there are stairs we have to go up and then down outside of the canyon, we’re walking up, around, and back down.

This walk can be difficult for those who have had recent knee, hip surgery – please note we have to finish our tour in a timely manner. All in all, we rate this a level 3 out of 10 in difficulty, and sorry to say this tour is not accessible friendly.

The get a better understanding of the hike involved, watch this video:

We cannot. As of 2003, we were given strict guidelines from the Navajo Parks and Recreation to have a guide present at all times with visitors. There are no self-guided hikes into the Antelope Canyon. It is completely restricted to tours only, you cannot be left alone, and our tour guides will be providing you with a fully guided tour.

Yes, with passenger limits it is best to have a reservation before arriving in Page, AZ. It is very important to have your tours booked before traveling many miles. If we are sold out we really are sold out, and we do not maintain a waitlist.

If you made a booking on our website you have purchased a fully guided tour into the Upper Antelope Canyon. Please note it is a guided tour through and through – please don’t be under the impression you bought entry into the canyon to explore on your own, this is not the case. Sightseeing tours run 90-100 mins from start to finish – we provide the transportation and guide commentary along with some photo tips while you’re on tour.

You may have also bought our tour to Vermilion Cliffs.

Tours leave from our office location in Page AZ (22 South Lake Powell BLVD)

We are only allowing clear bags on tour – items in the clear bag must be visible. We do not allow opaque bags to be placed inside a clear bag. Yes you can take water, Yes you can take your medication and your pocketbook, but in a clear bag.

Carrying water is possible without a bag, we suggest a bottle that has a strap attached to it. A clear water bottle is best, but a standard hydroflask is okay so long you show our guide the container is indeed holding water.

Only bring items you actually need – do not bring anything that is considered illegal or dangerous

You are on your feet for one hour, you can use a backpack carrier and or sling to carry your little one.

if your carrier has a metal frame you need to mind the rocks, don’t scratch the walls with your backpack.

Strollers will not work in the soft sand.

Tours to Upper Antelope Canyon, sorry no pets or service animals, our furry lil friends are not allowed on the tour (by order of the Navajo Nation Government/Tribal Parks Department).

Tours to Vermilion Cliffs, pets are allowed – so long others in the vehicle are not allergic

This depends on the season. If you are visiting during the off-season (Nov-Feb) your odds might be okay. If you are visiting us in-season (Mar-Oct) your odds are low. There are daily passenger limits, and we always recommend advance reservations, especially during holidays. Please book a tour and hotel before traveling hundreds/thousands of miles to visit our area.

Please note, if our calendar is marked Sold Out, we really are sold out. We cannot accommodate walk-ins if we are marked sold out – we do not allot tickets for walk-ins. Remember the only way to see the canyon is on a tour – you cannot go on your own.

The beams of light are visible on clear, sunny days. If you happen to be here on a cloudy day we will not accept cancellations, as we do not control the weather. With this said it’s usually followed by the question, “Does it make sense for me to go at a different time?” or “Will it be worth it?” My answer to you: Yes, the canyon is forever beautiful, and all tour times have something great to offer with great photo opportunities. the 12:00pm tour that we offer (in 2022) gives you a chance to see some beams of light along with awesome colors throughout the canyon. But trust us, all tour times are Beautiful, without a doubt. Please note the beams of light happen best between the months of April and August, September, mostly the first half of September- the end of September there are partial beams touching the walls.

Overall, there is no “best” time to go to the Upper Antelope Canyon. Any time is great, the colors change throughout the day, through the months. Each tour time is going to offer different glows/colors inside the canyon at different times of the day.

For instance, when the sun rises it’s at the back-end of the canyon the 7:50 AM tour that we offer will have great colors/glow towards the back of the canyon, the front half will be a bit dimmer. During Fall and Winter the 7:50 AM tour, the front-half of the canyon will appear “dark” to many, let’s your eyes adjust, set your camera right, you’ll be surprised.

the 9:50 AM tour, the sun is higher, more glow/color is filtering into the back-end and more glow is creeping it’s way to the front half of the canyon.

the 12:;00 PM tour the sun is at it’s zenith, you have an equal spread of color and glow on both ends of the canyon and during the Summer months you could see a beam of light coming into the canyon (weather permitting).

the 2:00 PM tour the sun is now making it’s way toward the front-end of the canyon, lots of glow/color in the beginning of the tour, as you make your way to the back of the canyon there is still a fair amount of color/glow inside the canyon.

the 4:10 PM tour, we offer this tour time from April through (*)September, the days are longer – the sun is more in the front-end of the cany0n, the color/glows are very nice, as you make your way towards the back it will get dimmer. In (*)September however, the days are getting shorter, the 4:10 PM tour will be dim, some might even say it’s dark.

All-in-all: if you’re great with your camera settings, and if you have an awesome camera there is no bad time to go. Everyone has to realize this is a canyon that you’re going into, carved by nature, the lighting conditions change, will it be in your favor? that depends on you.

We have children of all ages join our tour, and we believe it is safe. On windy days, however, babies don’t like the extra dust blowing around.

UPDATE 2020 & beyond: The extra hike we will take up and over the canyon should be fine for children – Please note the walk up and over does not involve any dangerous heights – you might want to consider the temperatures depending on the season.

Please follow your doctor’s orders. However, we have had many pregnant ladies join our tour, and we do offer the option to sit in the cab of the truck with the driver. These are limited seats so be sure to tell us in advance.

Yes, we will be traveling through the desert and the canyon floor has a sandy floor. A gust of wind can get dust moving. If you are sensitive to dust you may want to bring a mask or bandana.

Tripods are not allowed on the Sightseer’s Tour, nor mono-pods. Only hand-held photography is allowed these days – please note we do not allow photo sessions on tour.

However, on the Vermilion Tours you can bring them.

We do not, reason why: Horseshoe Bend does not require a tour. No need to buy a tour, as you can drive yourself to the trail-head. As of April 2019 the city of Page, AZ renovated the parking lot and is now collecting a fee to park your car. Rates start at $10 per vehicle (motorcycles $5). View where the parking lot is >

From our office, the trailhead to Horseshoe Bend is less than 10 minutes away.

We are considering adding this as an option, the demand seems to be high – if this sounds like something you want to let me know, if I get enough emails I may consider it.

No, they are not the same – these two canyons are miles apart from one another. The upper and lower canyons share a dry-wash and when and if there is a flood, the water flows through the upper canyon first (elevation), hence the name lower and Upper Antelope Canyon. Final note: tours into the Upper Antelope – you are walking through the beautiful sandstone walls – check out our gallery of the Upper Antelope Canyon.

Our tours are into the world-famous Upper Antelope Canyon. We do not offer tours to the lower section. The lower portion has its own set of tour operators that conduct tours there (lower) and only there. There are no combo tours, if you wish to see both canyons you will have to book two separate tours with two separate companies.

Inside the canyon, there are no ladders or stairs.

Outside of the canyon, after we’ve walked through the canyon there are stairs/ramps involved.

Yes, the Vermilion Cliffs is BLM recreation, however remember the North and South Coyote Buttes require hard-to-obtain permits beforehand.

Why are we providing tours? We handle the task of transportation (without the proper vehicle you run the risk of getting stuck in soft sand), we know the way, safety and knowledge of the area.

Here, on our website – click any of the links that say “check availability,” or “book sightseers tour.”

We do Not sell tours on 3rd party websites – except for expedia (HOWEVER) our availability is mirrored on expedia to what you see directly on our website.