Consult the answers below, which we hope will answer most of your questions! If not, feel free to contact us.
If you booked Antelope Canyon or the tour to White Pocket a **full refund** is available if the cancellation occurs 72+ hours PRIOR to visitation date (no refunds afterwards). You Can cancel your own reservation, within your email confirmation you will find a link – this feature however will be disabled 3 days prior to your visit – If you’re unable to cancel the booking on your own, you will need to contact us by email or phone.
If you booked a tour to Buckskin Gulch we require a 7 day cancellation notice, to cancel after the 7 day mark will result in a penalty fee.
Customers will also receive a full refund* in the event of “the operator” cancelling tours due to extreme weather or other unforeseen circumstances.
If you wish you can also contact us by email or phone.
email: [email protected]
phone: 1-928-645-9102
our office hours are from 7am to 6pm Arizona Time.
If you miss your tour there are **NO Refunds.** In addition, showing up at our office, at time of check-in and notifying us someone in your party did not make it, with no prior acknowledgement, will result in no refund. Payments cannot be transferred to another date. Be sure to arrive early or even extra early – our address works on all GPS devices.
**Office Location** is 22 South Lake Powell Boulevard – Page Arizona 86040
A reduction in numbers will not be a full refund: we will refund the tour cost but the booking fees are non-refundable (varies 2.20-8.33%) . Only a complete cancellation yields a full refund*. To avoid confusion with your credit card transactions we recommend you do not modify and or cancel your booking within 48hrs of time of booking.
We are not liable for mistakes made with online bookings (e.g. wrong date, not knowing our tours are into the **Upper Antelope Canyon**). There is no need to type your credit card details to us if you cancel, if anything you could provide the last 4 numbers if you wish but Not all the numbers.
*full refunds are only available if we are refunding the same card (carrier) used for booking. If you change card carriers, e.g., changed from Visa to Amex – the conditions for refund are different – we would only be able to refund 80% of the charge. all refunds take up to 30 days. if you have a receipt from another Lake Powell Navajo Tribal park showing you already paid the park fee, a refund could be available – if a receipt with matching dates is given to us – not an email confirmation – these refunds will not be granted in advance, only on the day of – No refunds if you forget or do not have a receipt.
We are located in Page Arizona – our office address is 22 South Lake Powell BLVD – Page Arizona 86040.
We meet at this location and our tours depart from this location.
Please note we do not offer shuttle services, we do not pick up in Las Vegas or other surrounding areas. To Join our tour you will need to find a way to Page Arizona and join the tour.
Make sure you have Reservations!
No, the Antelope Canyon is protected by the Navajo Parks and Recreation and only authorized tour companies can take visitors to the canyon. Safety and preventing vandalism are the main reasons why everyone needs a guided tour; the canyon became unavailable to the public in 1997. One cannot go alone; you have to be with an authorized tour company.
We cannot. As of 2003, we were given strict guidelines from the Navajo Parks and Recreation to have a guide present at all times with visitors. There are no self-guided hikes into the Antelope Canyon. It is completely restricted to tours only, you cannot be left alone, and our tour guides will be providing you with a fully guided tour.
If you made a booking on our website you have purchased a fully guided tour into the Upper Antelope Canyon. Please note it is a guided tour through and through – please don’t be under the impression you bought entry into the canyon to explore on your own, this is not the case. Sightseeing tours run 90-100 mins from start to finish – we provide the transportation and guide commentary along with some photo tips while you’re on tour.
With the canyon being narrow in some sections and with multiple people wearing backpacks, it not only scratches the canyon walls but can hit other people inside the canyon. We have witnessed too many people get knocked over by large bags. We do not have lockers, so please lock your valuables in your vehicle. In addition there are no hydration packs (camelbak) on tour.
Updated JAN 2020: We are no longer allowing fanny packs, there are zero bags allowed on tour.
Items you need on tour: camera water or whatever else fits in your pockets. we are OK with walking sticks too.
For parents with small children, we are allowing this type of carrier, but please don’t bring a hiking backpack with metal framing.
Here are some examples of how to carry water without a backpack: Example 1; Example 2, Example 3. Another great option is to take your water bottle and leave it where you sat on the truck. The tour truck stays at the canyon, so once you’re done with the tour you will have your water waiting for you. There is no need to carry it the entire time, as the walk is super easy.
About our examples provided, these are just examples – we have no affiliation with Amazon. We just use the links strictly as examples – if the links don’t work let us know.
Tours to Antelope Canyon, sorry no pets or service animals, they are not allowed on the tour (rules of the Navajo Parks).
Tours to Vermilion Cliffs, they are welcome.
Yes, with passenger limits it is best to have a reservation before arriving in Page, AZ. It is very important to have your tours booked before traveling many miles. If we are sold out we really are sold out, and we do not maintain a waitlist.
This depends on the season. If you are visiting during the off-season (Nov-Feb) your odds might be okay. If you are visiting us in-season (Mar-Oct) your odds are low. There are daily passenger limits, and we always recommend advance reservations, especially during holidays. Please book a tour and hotel before traveling hundreds/thousands of miles to visit our area.
World-famous shafts of light occur best during our 11:30 a.m. tour time. Please note this happens best between the months of April and September. Beams of light are visible on clear, sunny days. If you happen to be here on a cloudy day we will not accept cancellations, as we do not control the weather. With this said it’s usually followed by the question, “Does it make sense for me to go at a different time?” or “Will it be worth it?” My answer to you: Yes, the canyon is forever beautiful, and all tour times have something great to offer with great photo opportunities.
We have children of all ages join our tour, and we believe it is safe. On windy days, however, babies don’t like the extra dust blowing around.
UPDATE 2020: The extra hike we will take up and over the canyon should be fine for children – Please note the walk up and over does not involve any dangerous heights – you might want to consider the temperatures depending on the season.
Please follow your doctor’s orders. However, we have had many pregnant ladies join our tour, and we do offer the option to sit in the cab of the truck with the driver. These are limited seats so be sure to tell us in advance.
Yes, we will be traveling through the desert and the canyon floor has a sandy floor. A gust of wind can get dust moving. If you are sensitive to dust you may want to bring a mask or bandana.
Tripods are not allowed on the Sightseer’s Tour, nor mono-pods.
However, on the Vermilion Tours you can bring them.
The walk is a level 1/4 mile in and the same 1/4 mile back out. We compare the walk to a walk on the beach due to the sandy floor, overall a very low difficulty.
if needed, a walking stick is totally OK.
UPDATE for 2020: To achieve social distancing we will no longer be walking back through the canyon to return to our tour trucks. Instead, after walking through the Beautiful canyon, we will now be taking a route that goes up and over the canyon. The walk up and over does involve a hill climb of 100 feet, it will be difficult for some.
We do not, reason why: Horseshoe Bend does not require a tour. No need to buy a tour, as you can drive yourself to the trail-head. As of April 2019 the city of Page, AZ renovated the parking lot and is now collecting a fee to park your car. Rates start at $10 per vehicle (motorcycles $5). View where the parking lot is >
From our office the trail-head to Horseshoe Bend is less than 10 minutes away.
No, they are not the same – these two canyons are miles apart from one another. The upper and lower canyons share a dry-wash and when and if there is a flood, the water flows through the upper canyon first (elevation), hence the name lower and Upper Antelope Canyon. Final note: tours into the Upper Antelope – you are walking through the beautiful sandstone walls – check out our gallery of the Upper Antelope Canyon.
Our tours are into the world-famous Upper Antelope Canyon. We do not offer tours to the lower section. The lower portion has its own set of tour operators that conduct tours there (lower) and only there. There are no combo tours, if you wish to see both canyons you will have to book two separate tours with two separate companies – this is the way.
No ladders in Upper Antelope Canyon, we walk in at floor level and the ground is level through and through. We compare the walk through the canyon to a walk on the beach.
Yes, the Vermilion Cliffs is BLM recreation, however remember the North and South Coyote Buttes require hard-to-obtain permits beforehand.
Why are we providing tours? We handle the task of transportation (without the proper vehicle you run the risk of getting stuck in soft sand), we know the way, safety and knowledge of the area.